Pet Perks is free and open to every Petdirect account holder. If you have an account, you're already a member. There's no separate sign-up, and you don't need to buy anything to join.
Who can be a member
- Petdirect account holders: create an account online or ask our team in store to set you up, and you're in.
- Age: you need to be 18 or over, or have your parent or legal guardian's consent. A parent or guardian who gives consent is responsible for the young person's use of Pet Perks.
- One account per person: each person can hold only one Petdirect account.
- Personal use: Pet Perks is for individuals shopping for their own household's pets.
Who isn't eligible
- P4P breeder accounts: accounts on our P4P breeder programme aren't part of Pet Perks. They don't earn points, rewards or tier benefits.
- Business purchases: Pet Perks doesn't apply to purchases made for resale, distribution or other business purposes.
- Guest checkouts: guest orders, online or in store, don't earn points or get member pricing. Points can't be added to a guest order afterwards, even if you create an account or sign in later.
Making sure you get your benefits
- Online or in the app: sign in to your account before you check out.
- In store: let our team know you have an account so they can identify you before they complete your sale.
Got more than one account?
If you've ended up with two accounts by mistake, get in touch with our Customer Care team. We may be able to move your points from one account to the other. Your spend, tier and shopping anniversary stay with each account and aren't combined.
Need a hand?
Email us at support@petdirect.co.nz or call 0800 200 240.