Promotional Terms & Conditions – petdirect.co.nz

These terms were last updated on 21 October 2026

Promotions

Petdirect may run promotional discounts (also referred to as sale, promotions, offers) for a set period of time.

Promotional discount applies to the Reference Price (see Pricing Policy).
The ‘Promotional Period’ may be stated on Petdirect’s website, email communications, mobile notifications, social media posts or in Stores. Where no promotional period is specified, check product listing for the current pricing.
Promotional discounts are not valid in conjunction with any other promotional offers unless stated otherwise and cannot be applied to previous purchases.
Promotional offers may be limited to certain brands, categories, or products and are subject to change without notice due to supply issues or other unforeseen circumstances.
All promotional offers exclude existing Autodeliveries and Vet Diets unless stated otherwise. The Autodeliver Policy applies for new sign ups.
Products advertised in a sale are available while stocks last, no rain checks.
Petdirect reserves the right to monitor the issue and usage of all promotions. Any suspected abuse of promotions, including but not limited to creating multiple accounts, false or misleading claims, or any other activity that breaches any of our Terms, may result in immediate disqualification from a promotion, and forfeiture of any promotional Credits. Petdirect, at its sole discretion, reserves the right to cancel or revoke any promotional Credit or offer, cancel and refund any orders, or suspend any customer account.
Clearance Products are excluded from sales.

Unless otherwise stated, general promotional discounts and sale prices apply to all customers, including orders placed using Guest Checkout. Offers described as Pet Perks offers, Pet Perks Member-only offers or exclusive offers require the customer to be signed in to their Petdirect account at the time of checkout.

Promotional Codes

Petdirect may occasionally have promotional codes (also referred to as promo codes, coupon code or voucher) associated with a promotional discount.

Promotional codes must be entered at checkout in the ‘Promo code’ field prior to completing your order for the discount to apply to the order.
Some promotional codes may be from third parties or provided through suppliers and may run for a set period of time. This should be stated on the voucher or coupon containing the code.
Promotional codes are not valid in conjunction with any other promotions unless stated otherwise.
Promotional codes can only be used once per customer.
Promotional codes cannot be applied to previously placed orders.
Promotional codes, vouchers, and coupons are non-transferable and cannot be redeemable for cash or credit, unless stated otherwise.
All promotional codes exclude existing Autodeliveries and Vet Diets unless stated otherwise. The Autodeliver Policy applies for new sign ups.
Petdirect reserves the right to modify, delay, or cancel a promotional code without notice, or cancel an order using the promotional code, at any time at its sole discretion due to misuse or fraud (including reasonably suspected misuse or fraud).

Unless otherwise stated, promotional codes may be redeemed on orders placed using Guest Checkout. Promotional codes described as Pet Perks Member-only or Pet Perks codes require the customer to be signed in to their Petdirect account. For the purposes of any limit per customer, Petdirect may treat orders placed using the same email address, delivery address or payment method as orders placed by the same customer, whether placed using Guest Checkout or an account.

Pet Perks Programme

Anyone who holds a Petdirect account is a Pet Perks Member. From the date of first purchase made while signed in to their account, Pet Perks Members are automatically enrolled in Petdirect’s Pet Perks Programme (“Pet Perks”) free of charge. Purchases made using Guest Checkout do not count towards enrolment.

Pet Perks Members earn 1 point for every $1 spent on products, online and in store, and can redeem points for rewards at 300, 600, 900, 1,200, 1,500, 2,000 and 3,000 points. Points expire 18 months after they are earned. Members are placed in one of four tiers (Sidekick, Companion, Soulmate or VIP) based on their spend. All Pet Perks Members receive Pet Perks pricing of up to 15% off food and flea treatments (exclusions apply, see Pricing Policy). Companion, Soulmate and VIP Members receive bonus points on their shopping anniversary: Companion 100 points, Soulmate 150 points and VIP 200 points. Autodeliver orders earn points at the standard rate.

Full details of how points, rewards and tiers work are set out in the Pet Perks Membership Terms and Conditions.

When shopping in-store, Pet Perks Members must identify themselves as a Pet Perks Member for Pet Perks promotion eligibility before the transaction is completed to take advantage of any Pet Perks pricing or promotional offers and to earn points. Points cannot be added to a transaction after it has been completed.

When shopping on our Website, Pet Perks Members must be signed in to their Petdirect account at the time of checkout to receive Pet Perks pricing and promotional offers. Purchases made using Guest Checkout are not eligible for Pet Perks pricing, offers or rewards and do not earn points. Points cannot be added to Guest Checkout purchases afterwards.

Pet Perks rewards and benefits cannot be sold, transferred, assigned, exchanged for cash or redeemed on the purchase of gift vouchers. Rewards cannot be redeemed in conjunction with any other offer unless otherwise indicated and can only be redeemed once.

Petdirect reserves the right to withdraw, cancel or vary any issued Pet Perks rewards at any time where it believes, in its sole discretion, such rewards were awarded in error or where such rewards were earned fraudulently. Petdirect reserves the right to vary, or terminate in its entirety, the Pet Perks programme at any time.

Autodeliver Pricing

From 19 October 2026, customers receive up to 20% off every Autodeliver order on eligible products. The Autodeliver discount is the same on a customer’s first Autodeliver order and every repeat order. There is no separate First Autodeliver discount.

The Autodeliver discount applies to the Reference Price (see Pricing Policy) and may vary by product, up to a maximum of 20%.
Eligible products and discount levels are shown on the relevant product listing on Petdirect’s website and app, and are subject to change without notice.
Multibuy promotions are not available in conjunction with the Autodeliver discount.
The Autodeliver Policy applies.

Autodeliver requires a Petdirect account and cannot be set up through Guest Checkout.

1. General

Petdirect, from time to time, may conduct a ‘social media competition’ (also referred to as giveaways) on their social media accounts.
Petdirect is the “Promoter” of social media competitions. From time to time, a ‘Third Party Promoter’ may partner with Petdirect to undertake a social media competition.
By participating and/or entering into a social media competition, or interacting with social media posts, it is considered acceptance of these terms and conditions.

2. Entrants

Only New Zealand residents over the age of 13 years or older are eligible to take part in social media competitions and are to be referred to as ‘Eligible Entrants’.
Eligible Entrants may enter once to be in to win the prize specified in the competition post description. If multiple entries are permitted, this will be stated in the post description.
Winners of social media competitions must provide their first name, last name, email address or contact number, and a New Zealand postal delivery address.
No purchase is required to enter into the competition unless stated otherwise in post description; however, your entry must meet all specified criteria to be an eligible entry.

3. Entry Period

The social media competition will run for a specified period of time known as ‘Competition Period’. The competition period will be stated in the competition post description. No entries will be accepted before the start or after the competition period.
The Promoter takes responsibility for lost, misdirected entries or for inaccurate information that may have been supplied or not supplied as a result of delays or failures in any equipment, technical error, deletion of data entry, transmission communication, software failure, website access or any other cause outside their control.
The Promoter or Third Party Promoter reserves the right to amend or delay the competition period without notice due to unforeseen circumstances.

4. How to enter

Eligible entrants can only submit one entry via one of Petdirect’s social media accounts. Multiple entries across other Petdirect social media accounts will be considered as one entry only into the competition. Additional entries will be void.
Eligible entrants can visit Petdirect’s Facebook, Instagram or TikTok accounts and follow the instructions listed in the competition post description.
You do not need to purchase or be a customer of Petdirect, unless stated otherwise in the competition post description.

5. Prize draw and notification

Eligible entries into the competitions will be in to win the specified prize stated in the social media post description.
Eligible entries will be assigned a random number and the winner will be selected through a random number generator, unless stated otherwise in post description.
The winner or winners will be selected within 48 hours of the competition period. Petdirect reserves the right to delay selection of a winner or winners.
The winner or winners will be contacted within 48 hours of the competition period ending through a reply to comment on post and/or directly through the social media account messaging, unless otherwise stated in the post description.
The winner must respond to Petdirect through reply on the social media messaging with the required information as stated in section 2.3 to claim the prize.
If the winner or winners do not respond to claim prize within 24 hours, the Promoter may redraw winners following the above process.
If the specified prize cannot be provided to the winner due to unforeseen circumstances outside of the Promotor’s control, the Promoter will notify the winner and provide a prize of equal value to the winner where appropriate.
The Promoter reserves the right to verify each winner’s entry and to disqualify any entrant who tampers with or subvert the competition, including but not limited to acting or attempting to act in a fraudulent or dishonest manner.

6. Miscellaneous

Competitions run through Petdirect’s social media accounts are in no way endorsed, sponsored or administrated by Facebook, Instagram or TikTok.
@Petdirect.co.nz is the official Instagram account, @Petdirect.co.nz is the official Facebook account, and @Petdirect.co.nz is the official TikTok account.
The Promoter reserves the right to amend, update, or change any of the terms applying to social media competitions or modify, or reschedule the social media competition at any time.
The Promotor reserves the right to terminate the social media competition at any time if fraud or misuse is reasonably suspected.
The Promoter decisions in relation to the social media competitions are final.
The Promoter, their related companies and their officers, directors, shareholders, employees, advisors, assignees, licensees, representatives, advertising and promotional agencies shall not be liable for any loss, damage or personal injury (including but not limited to direct, indirect or consequential loss) suffered by any person arising directly or indirectly out of or in connection with entering the social media competition or claiming, winning or using any prize, except as required by law.

New customers who subscribe to Petdirect email newsletters will automatically be entered into the draw to win $100 Petdirect credit. New customers can sign up through the lightbox form on our website or through completing a purchase for the first time with a new email during the given month.

Petdirect will randomly draw a winner from a list of new customer emails that have subscribed in the given month.
The winner will be randomly drawn within the first 10 days of the following month (e.g. May winner drawn in first 10 days of June).
The winner will be contacted by the Customer Care team through the email address provided when signing up. If a number can be located directly linked to the email address used during sign up, the customer care team may call to notify winner in addition to an email.
The winner must acknowledge the communication before the credit is applied to their account associated with the email.
The winner will receive $100 Petdirect credit that must be used to purchase goods on Petdirect and is not redeemable for cash.
Petdirect reserves the right to re-draw a winner or cancel the credit where fraudulent activity is suspected.
Petdirect reserves the right to pause or stop the competition at any time without notice.

Pet Profile Gift Card Competition

You will receive one entry for the first pet profile that you add to your account. If you delete this profile and add another profile, you will not receive another entry. Every month, Petdirect will draw a winner from the Pet Profiles added within that month, who will be notified by email. $1,000 of Petdirect Credit will be added to that customer’s account. This credit must be used to purchase goods on Petdirect, and will not be redeemable for Cash. Petdirect reserves the right to stop the competition at any time.

Petdirect App Download Draw

You’ll receive one entry when you download the Petdirect App and sign in to your account for the first time. If you delete and reinstall the app or sign in with another account, you are not eligible to receive another entry. Each month, Petdirect will randomly draw a winner from eligible app sign-ins, who will be notified by email. $1,000 of Petdirect credit will be added to the winner’s account. This credit is valid for use to purchase goods from Petdirect and cannot be redeemed for cash. Petdirect reserves the right to amend or cancel the competition at any time.

Multibuy Promotion

Petdirect may offer “Multibuy” promotions on select products whereby the purchase of one or more products entitles the customer to purchase an additional product at a discounted price, for example “Buy 2, get 1 half price”. The product eligible to receive the discount will always be the product of equal or lesser value and the discount is calculated relative to the Reference Price.
Multibuy promotions may, at Petdirect’s sole discretion, apply to single product items, bundles of items, or both.
Multibuy promotions are not available on clearance items or in conjunction with any other offer, including the Autodeliver discount and the Pet Perks price, and are excluded from the Autodeliver Best Price Guarantee.

Gift With Purchase Promotion

Eligibility

The Gift With Purchase (“GWP”) promotion is available to customers who make an eligible purchase of a qualifying product(s) during the promotional period, as determined by Petdirect. The eligible products and corresponding gifts are subject to availability.

Conditional Offer

The gift is provided on a conditional basis with the purchase of an eligible product. If the qualifying purchase is returned or refunded for any reason, the customer must also return the gift in its original condition. If the gift is not returned, Petdirect reserves the right to deduct the value of the gift from the refund amount.

Stock Availability

This promotion is available while stocks last for both the eligible products and the promotional gifts. Petdirect does not guarantee the availability of any specific gift.

Promotion Period & Termination

The GWP promotion will run until stock of either the eligible products or the gifts is depleted, or until Petdirect, at its sole discretion, decides to terminate the promotion without prior notice.

Non-Exchangeable & Non-Transferable

The gift is not exchangeable for cash, credit, or other products and cannot be substituted, unless otherwise determined by Petdirect.

Modification of Terms

Petdirect reserves the right to amend or modify these terms and conditions at any time without prior notice.

General Conditions

The gift is provided “as is” and without warranties of any kind.
Any fraudulent activity or abuse of the promotion may result in disqualification from future promotions.
Limit of one gift per customer/order. Multiple purchases within a single transaction do not qualify for additional gifts.
By participating in this promotion, customers agree to these terms and conditions.

Exclusive Offers

Exclusive offers are offered to selected customers and are valid until redeemed or withdrawn. Exclusive offers cannot be used in conjunction with any other offer or Pet Perks price, and are not available with Autodeliver purchases.