Petdirect.co.nz Limited Credit Terms
These terms were last updated on 1 October 2024
1.Issue of Credits
Petdirect offers Credits to customers, from time to time, to be redeemed in exchange for Products from Petdirect.
If you redeem a Credit, you are deemed to have accepted these Credit Terms and Conditions.
2. Types of Credits
In specific circumstances set out in Petdirect’s Return Policy, customers may receive Credits for Products that are returned to Petdirect.
Petdirect may issue other types of Credits, from time to time, as it determines at its sole discretion. Petdirect reserves the right to determine the terms pertaining to various types of Credits.
3.Redemption of Credits
Credits may be redeemed only in exchange for Products from Petdirect.
Credits remain valid for a period of 6 months from the date on which they are issued.
Credits that have expired, or that have been cancelled by Petdirect in accordance with these Credit Terms, are of no value and may not be redeemed.
Credits must be applied to the next purchase made after the Credit is issued.
Credits may be redeemed one time only and cannot be applied to previous purchases.
Credits may not be redeemed in conjunction with any other offers, unless specifically stated otherwise.
Petdirect reserves the right to specify at any time that Credits may not be redeemed in relation to certain brands, categories or Products.
Credits are non-transferable, have no cash value, and cannot be redeemed for cash.
Petdirect reserves the right to modify, delay or cancel Credits without notice to the customer, and/or cancel an order that was placed using a Credit without notice to the customer, if Petdirect reasonably believes the Credit was obtained in a manner that does not comply with these Credit Terms or Petdirect’s Terms and Conditions.
4. Amendments to policy
Petdirect reserves the right to cancel its Credit programme, this Credit Policy, and all outstanding Credits issued to Customers at any time. Petdirect will notify customers if it intends to exercise such rights at least 14 days prior to cancellation via notice on the Petdirect website.
Petdirect reserves the right to amend these Credit Terms and Conditions at any time at its sole discretion.
Amendments to the Credit Terms and Conditions will be published on Petdirect’s website at least 14 days prior to the amendments taking effect.
By redeeming a Credit, you are deemed to have agreed to the Credit Terms and Conditions in effect and published on Petdirect’s website at the time you redeem your Credit.