Standard Terms and Conditions
petdirect.co.nz Limited (“us”. “our”, “we” or “Petdirect”) Standard Terms and Conditions
These Standard Terms and Conditions were last updated on 30 September 2024
1) Website
a) Site: This website [https:\\www.petdirect.co.nz] (the Website) is operated by petdirect.co.nz Limited.
b) Store: Any of the physical retail store locations operated by petdirect.co.nz Limited.
c) Agreement to be bound: These Standard Terms and Conditions (Terms) and our Privacy Policy apply to all users of our Website, whether as a Member or as a User.
d) Not agree: If you do not agree to be bound by these Terms and the Privacy Policy, then you must stop browsing, accessing or using the Website.
2) Defined Words
a) Unless the context otherwise required, in these Terms and any other of our policies or terms and conditions, the following words have these meanings:
“Affiliated Website” means any website (other than the Website) owned or operated by petdirect.co.nz Limited.
“Content” means any software, data, information, picture, graphics and other materials published or made available on the Website, including all third-party content and User Generated Content.
"Credit” means a credit that can be redeemed towards the purchase of Products from Pet Direct.
“Delivery” means providing the Products set out in a product order to you or leaving the Products set out in a product order at the front door or similar point at the address supplied by you in the product order, or any particular point specified by you in the product order, or where a signature is required, at the time the goods are handed over and signature is obtained from a person at the relevant site.
“GST” means goods and services tax as set out in the Goods and Services Tax Act 1985.
"Member" means a user that has completed our registration process and created an account while they maintain that account.
"Product" means the goods and/or services being offered by us and promoted through the Website or Affiliated Website.
“Unacceptable” means anything that is defamatory, harmful, offensive, upsetting, obscene, inappropriate, false, misleading, unsuitable for persons under the age of 18 years, in violation of any law or regulation, or otherwise considered by us as being unacceptable.
"User" means any user of the Website who is not a Member.
“User Generated Content” means any information and materials uploaded or generated by Users and/or Members (which may include you).
“We", "us", "our" and “Pet Direct” are a reference to Petdirect.co.nz Limited.
“Website” has the meaning given to that term in clause 1(a).
“You" and "your" are a reference to you.
3) Conduct of Website Users
In accessing and using the Website or any Affiliated Website whether as a User or a Member, you acknowledge and agree that you will not do any of the following:
(a) post or transmit any Content that is or is reasonably likely to be Unacceptable;
(b) abuse, harass, stalk, threaten, breach the confidence of or otherwise violate the rights (such as rights of privacy and publicity) of others;
(c) post or transmit Content that infringes the intellectual property rights of any person;
(d) access an account, without authority, that is not your own or impersonate any other User or Member;
(e) manipulate or access, without authority, any part of the Website or any Affiliated Website, or post or transmit any Content that contains any virus or other destructive component;
(f) commit or encourage a criminal offence, or post or transmit any Content that is prohibited by or violates any applicable law or regulation;
(g) transmit any unsolicited advertising, promotional materials or any other forms of solicitation, unless expressly authorised by us; or
(h) any other conduct that otherwise breaches the Terms.
4) Membership specific terms
a) Members: Clause 4 apply to your use of the Website as a Member. If you are not a Member, then the terms in clause 4 does not apply to you.
b) Registering: To become a member of the Website, you must complete the registration process, either on the Website or at a Store, which will include creating a user login and password. By completing the registration process and/or accessing the Website as a Member, you are stating that you agree to be bound by the membership specific terms set out in clause 4, in addition to the other terms in these Terms and the Privacy Policy, without qualification. We reserve the right to reject any application for membership.
c) Details: You confirm that any information you provide to us relating to you and your pet through the membership registration process, or subsequent to registration, is current, complete and accurate at the time you provide it is not misleading or deceptive, or likely to mislead or deceive. If your details or your pet’s details change whilst you are a Member, you agree to update such information in a timely manner (which can be done by logging onto the Website).
d) User id and password: You must ensure that your user id and password is kept secure and confidential and not revealed to any other person. You are entirely responsible for all activities that occur through the use of your user id and password. You must notify us immediately of any unauthorised use of your user id and password or any other breach of security. Following any unauthorised use, you will cease using that password and create a new unrelated password. You indemnify us, our directors, officers and employees against all costs, expenses and damages incurred in connection with any claim arising from any reasonable reliance by us on any use of your password, including us disclosing information relating to your membership and Subscription with us.
e) User-Generated Content: The Website may include User-Generated Content. We will endeavour to monitor, approve and/or moderate all User-Generated Content prior to such content being published on the Website. We reserve the right to delete, edit or move any User-Generated Content uploaded and/or published which is, in our sole discretion, Unacceptable. Any views expressed in any User-Generated Content do not necessarily represent our views or values. If you believe that any User-Generated Content is Unacceptable, or if you would otherwise like to complain about it, you can contact us here.
f) Warranties and acknowledgments: In relation to any content you submit to the Website as a Member, you:
(a) warrant that you are the owner of the content or are otherwise authorised or licensed to provide it to us;
(b) warrant that the content is not Unacceptable;
(c) grant us a non-exclusive, worldwide, perpetual, royalty-free licence to use and republish your content in any format, and to exercise all copyright, moral and publicity rights relating to your content;
(d) acknowledge that we may edit your content for brevity, style or clarity; and
(e) acknowledge that if we use and republish your content in accordance with clause 4.8(c) we would attribute such content to you and we would still attribute such content to you if we make minor edits to your content.
g) Termination: We reserve the right in our sole discretion to terminate your membership at any time if you violate these Terms.
5) Prices and payment
a) Prices: Prices displayed on the Website, any Affiliated Websites and in Stores are in New Zealand dollars. We may change the price of Products from time to time and where we do those prices will be displayed on the Product page. Our Pricing Policy contains further terms relating to our Prices.
b) GST: Unless otherwise expressly stated, all amounts specified on the Website and any Affiliated Websites are GST inclusive.
c) Payment method: You must pay for your Subscription or any Products purchased on the Website with a debit card, credit card, Afterpay or any other payment method that we make available from time to time. In doing so, you acknowledge that:
(a) additional bank or Afterpay charges or may apply to certain transactions;
(b) you are liable for all costs associated with any default in payment for any Product order; and
(c) title to the Products will pass to you on receipt of full payment for the relevant Products.
d) Payment processing: Payments are processed by an independent third-party service provider. To allow the processing of payment and in accordance with our Privacy Policy, we provide certain personal information about you to that third-party provider.
e) Payment information: We may securely store and use credit card or other payment account information provided by you to make withdrawals from your account in exchange for payment for any Product confirmed in a product order. You will have the option to choose to allow us to store your credit card or other payment account information by checking the “Remember details for next time” checkbox at the time of payment. If you elect not to store your credit card or other payment account information you will need to resubmit this information for each purchase made from the Website.
6) Communications: Where, as a Member or User, you indicate that you wish to receive email communication, or mobile text or app messages from us, we may continue to communicate with you using such technology until you indicate otherwise. These communications may include information about our Products and features of the Website, notices about applicable fees and charges, transactional information and other information concerning or related to the Website, Products and/or product orders. You may opt-out of receiving:
(a) email communication at any time by using the unsubscribe link in any email; and
(b) mobile text or app messages by following the instructions set out in any message.
7) Delivery
a) Delivery address: Delivery of Products is only available in New Zealand and only to a physical address. We will not deliver to Post Office boxes.
b) Loss or damage: We will bear the risk of loss or damage to the Products until Delivery. Risk in the Products will pass to you on Delivery.
c) Non-delivery: If we accept that a Product was not delivered, or that Products delivered were spoiled or damaged when delivered, we will refund the amount paid for the affected products or we will resupply them.
d) Signature required: If you selected that a signature is required, or a Product you selected requires a signature, you are responsible for being available to sign for the delivery. If you are not available and the delivery was unsuccessful because obtaining a signature was not possible, you may be charged an additional fee for re-delivery or you will need to make arrangements with the courier company to collect the goods.
e) Exclusion of liability:
You acknowledge and agree that:
(a) Quoted delivery times are estimates only;
(b) Delivery to rural addresses may take longer than the time indicated and some delivery options may not be available; and
(c) To the extent permitted by law we will not be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the Product order or Subscription not being fulfilled or the Products not being delivered within the anticipated delivery time.
8) Products and returns
Our Returns Policy sets out the terms and conditions which govern the return of our Products.
9) Disclaimer, limitation of liability, indemnity and warranties
a) Updates: We reserve the right to update and amend any information on the Website at any time.
b) Exclusion of liability: To the maximum extent permitted by law, we will not be responsible or liable to you or any other person for any loss or damage:
(a) in relation to your access and use of the Website, including if the Website is unavailable (in whole or part) or performing slowly; or
(b) in connection with any errors, omissions or misstatements in any material on the Website.
This exclusion applies regardless of whether our responsibility or liability arises in contract, tort (including negligence), statute or otherwise and for any loss or damage however caused (including direct, indirect, incidental, special or consequential loss or damage).
c) Indemnity: You will take all necessary action to defend and indemnify us and our directors, officers and employees against all loss and damages suffered or incurred in connection with any claim brought by a third party against us arising from a breach by you of these Terms or the Privacy Policy.
d) Warranties: Warranties, conditions or obligations may be implied or imposed by the Consumer Guarantees Act 1993 (CGA), which cannot be excluded, restricted or modified. This clause is not intended to limit your rights under the CGA, except where Products are purchased for business purposes, or used in a business, in which case we:
(a) to the extent permitted by law, expressly contract out of all provisions of the CGA; and
(b) will not be liable to you in any event, whether in contract, tort (including negligence), statute or otherwise and for any loss or damage however caused (including direct, indirect, incidental, special or consequential loss or damage), or for any loss of goodwill or loss of profits, for an amount in excess of the amount paid by you to us for the Product.
10) Linked sites
a) Third parties: The Website may contain links to other third-party websites (Linked Sites). Linked Sites are not operated, controlled, or maintained by us and are provided for your convenience only.
b) Liability: You access Linked Sites at your own risk and to the maximum extent permitted by law we will not be:
(a) responsible for the availability, content, security, policies, or practices of any Linked Sites; or
(b) liable for any loss or damage (including direct, indirect, incidental, special or consequential loss or damage) suffered by you from accessing, using, relying on or trading with third parties; or
(c) responsible or liable for any dealings that you have with the third party.
c) No approval: Any link to a Linked Site does not constitute sponsorship, endorsement, or approval by us of the content, policies, or practices of such Linked Sites.
11) General
a) Suspension and termination: Without prejudice to any other rights and remedies available to us, if we consider that you have breached these Terms, we may immediately and without written notice to you, suspend or terminate your access to the Website (or any part of the Website). On suspension or termination, you must immediately cease using the Website and must not attempt to gain access to the Website.
b) Amendments: We reserve the right to change these Terms and the Privacy Policy (Amendments) at any time. Any Amendments will be posted on this page on the Website (and the “last updated” date will be updated). By continuing to access the Website and Affiliated Websites you agree to be bound by the Amendments. We recommend you regularly review these Terms and the Privacy Policy to see any updates or changes to our Terms.
c) Law: These Terms are governed by and will be construed in accordance with the laws of New Zealand. You submit to the non-exclusive jurisdiction of the courts of New Zealand.
d) Contact: If you have any questions or concerns in relation to the Website, Affiliated Website or these Terms, please contact us by sending an email to support@petdirect.co.nz