Return Policy

The team are here to help you with product returns, please see below the details relevant to your type of return.  

1. If you find that the product just isn't right - possibly you made a mistake when ordering, you've changed your mind or the fit isn't right for your furbaby.  with cases like this you'll need to pay the courier cost of returning the product to:

PetDirect 
32E Patiki Road  
Avondale
AUCKLAND (please note we cannot accept unsolicited returns at this location)

Please ensure the returning product is in unused condition, not expired and in the original packaging with tags still attached and don't forget to include your order number and contact details . All returns are assessed before a credit or refund is approved or declined and the team will update you regarding the outcome. 

2. If we've made a mistake and sent you something in error we will of course take care of the logistics and associated cost - please let the team know by using any of the following methods 

• Submitting a request here
• Email us at support@petdirect.co.nz 
• Call us on 0800 200 240
• Live Chat

3. If your furbaby won't eat the food you've purchased and you've done all you can to integrate or introduce the food according to our advice then you may be able to return the product for a full credit or refund.  At PetDirect the team are both skilled and have extensive experience when it comes to pet nutrition and the challenge of transitioning to new foods.   Please contact the team for further advice or to return your product based on this scenario.