Return Policy

If you find that you're unhappy with an item you've purchased from us, we have a hassle-free returns policy as well as a dedicated support team to make everything right for you. Simply contact our customer services team on 0800 200 240 and we can sort everything out.

Items must be returned within 30 days of the order date. We will issue a credit for the full value you paid for the item.

If you are returning an item because you have changed your mind, ordered the wrong size, flavour or colour etc then you will need to organise and pay for the shipping costs associated with the return. We will pay for the return shipping costs of any product we have sent out in error.

Any product returned must be in unused condition and not expired, and in the original packaging with tags still attached. If it fails to meet these conditions then we will not process a refund or credit.

We do not accept returns or exchanges on Vet Diets. However, if the product you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis.