How do I contact customer service?

Have you got a question for us? Great! Our experienced pet-loving team is made up of

nutritionists, experienced pet owners and a vet.

If you have any questions or need any further assistance please don't hesitate to get in touch, we're here to help.

Our support hours are as follows:

Monday to Friday 8:00am - 8pm and weekends 8:00am - 2:00pm.

If you have any questions or concerns please contact us:

Submitting a request here
Call us on 0800 200 240
Live Chat

We look forward to helping you in any way we can!

Contacting a Vet

The health of your pet is of the utmost importance to the team at Petdirect.

Should you have any urgent concerns about the health of your pet we would recommend that you reach out to your local vet or in an emergency please call your local after hours vet.

Petdirect works with Dr Jonathan Pollard for all of our veterinary support and advice, if you have any questions that you would like our team to discuss with our vet please make contact with us and we will work with the team to get you an answer as quickly as we can.

Monday to Friday 8:00am - 8pm and weekends 8:00am - 2:00pm.

Please contact us in any of the ways below

Submitting a request here
Call us on 0800 200 240
Live Chat

Immediate Health Concerns:

For any immediate or urgent concerns about your pet's health, we strongly recommend that you consult your local veterinarian. In the event of an emergency, please reach out to your nearest after-hours veterinary service. Prompt professional care is crucial for your pet's safety and well-being.