How do I contact customer service?

Have you got a question for us? Great! Our experienced pet-loving team is made up of

nutritionists, experienced pet owners and a vet.

If you have any questions or need any further assistance please don't hesitate to get in touch, we're here to help.

Our support hours are as follows:

Monday to Friday 8:00am - 8pm and weekends 8:00am - 2:00pm.

If you have any questions or concerns please contact us:

Submitting a request here
Call us on 0800 200 240
Live Chat

We look forward to helping you in any way we can!

Contacting a Vet

The wellbeing of your cherished pet is paramount to us at Petdirect. We understand that sometimes, you may need to consult a professional in order to address concerns about your pet's health.

Petdirect Veterinary Support:

Petdirect's in-house veterinary team, can provide expert advice and support. If you have specific queries or require advice that you'd like our team to discuss with our vet, please don't hesitate to contact us.

Our team will initially triage your concern, liaising with our in-house Veterinarian teams as necessary. This ensures that if your issue is of a veterinary nature, we can swiftly provide appropriate advice.

Our support hours are as follows:

Monday to Friday 8:00am - 8pm and weekends 8:00am - 2:00pm.

Please contact us in any of the ways below

Submitting a request here
Call us on 0800 200 240
Live Chat

Immediate Health Concerns:

For any immediate or urgent concerns about your pet's health, we strongly recommend that you consult your local veterinarian. In the event of an emergency, please reach out to your nearest after-hours veterinary service. Prompt professional care is crucial for your pet's safety and well-being.