Your order will be delivered by New Zealand Post.  

https://www.nzpost.co.nz/

The following delivery timeframes are a guide only: 

• Next working day for all main centers 
• 2 business days for regional New Zealand
• 3 business days for rural delivery

We'll send you emails to update you on the progress of your order, or you can check its progress by logging in to your account https://petdirect.co.nz/orders/

Rest assured the team is here to support you, our hours are as follows: 

Monday to Friday 8:00 am - 8:00 pm and weekends 8:00 am - 2:00 pm. 

Please contact us in any of the ways below 

• Submitting a request here
• Call us on 0800 200 240
• Live Chat