We'll send you emails to update you on the progress of your order, or you can check its progress by logging in to your account https://petdirect.co.nz/orders/
Rest assured the Petdirect team is here to help, our support hours are as follows:
Monday to Friday 8:00 am - 8:00pm and weekends 8:00 am - 2:00 pm.
Please contact us in any of the ways below
- Submitting a request here
- Call us on 0800 200 240
- Live chat
We look forward to helping you any way we can!
Checked out as a guest? We’ll keep you posted by email. Your order confirmation and dispatch emails include everything you need, and the dispatch email contains your courier tracking link. Guest orders aren’t linked to an account, so email is where all your updates arrive. Need a hand? Contact us with your order number and we’ll take it from there.