Order FAQs
- How are the two ways I can make an order?
- Do I have to set up a Pet Profile?
- What if the medication I received is damaged?
- My refrigerated medication arrived but it’s warm! What should I do?
- What if I have received the wrong type or amount of medication?
- What if I don’t know the exact type or amount of medication to order?
- What if I accidentally ordered the wrong type or amount of medication?
- I ordered a refrigerated medication for my pet. How will it stay cool during delivery?
- How will my chilled order be delivered?
- Is a signature required for delivery of prescription orders?
- How long does it take to process my prescription after the veterinary prescription receives it by mail?
- How will I know when my prescription order ships?
- Why hasn’t my prescription order been dispatched?
- Can I order my prescription medications and other items together?
- How long will my prescription medication order take to be processed and shipped?