Order FAQs

• Do I have to set up a Pet Profile?
• Do I have to have an account to order prescription items?
• What if the medication I received is damaged?
• My refrigerated medication arrived but it’s warm! What should I do?
• What if I have received the wrong type or amount of medication?
• What if I don’t know the exact type or amount of medication to order?
• What if I accidentally ordered the wrong type or amount of medication?
• I ordered a refrigerated medication for my pet. How will it stay cool during delivery?
• How will my chilled order be delivered?
• Is a signature required for delivery of prescription orders?
• How will I know when my prescription order ships?
• Why hasn’t my prescription order been dispatched?
• Can I order my prescription medications and other items together? 
• How long will my prescription medication order take to be processed and shipped?