Submit a request – petdirect.co.nz

Please select the reason for your enquiry. This will help our support team respond as quickly as possible!

Your email address

Return Reason

Unopened returns can be returned to our stores in Auckland & Christchurch. Please refer to Returns Policy for store locations

Full Name

Contact Number

The number we can reach you on regarding your return incase your details are different to what was provided on your order.

Order number

Product Name

Subject(optional)

Could you tell us more about the issue?

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here

You can also call us on 0800 200 240 within our operating hours

Monday to Friday 8:00am to 8:00pm, Saturday & Sunday 8:00am to 2:00pm

One of our New Zealand–based team members will be in touch shortly