- How are the two ways I can make an order?
- Do I have to set up a Pet Profile?
- What if the medication I received is damaged?
- My refrigerated medication arrived but it’s warm! What should I do?
- What if I have received the wrong type or amount of medication?
- What if I don’t know the exact type or amount of medication to order?
Order FAQs
- Where does Petdirect source its prescription items?
- Is Petdirect approved to sell pet prescription medication?
- What if a child or other human accidentally swallows or uses pet medication?
- What if my pet has been poisoned?
- My pet has passed away, potentially due to an adverse reaction to medication, what do I do?
- What if my pet is being treated with medication but isn’t getting better?
Medication FAQ’s
- Do I have to have an account to order prescription items?
- How many months' supply of medication can my vet prescribe?
- My pet has a chronic condition. Can I ask my vet for a repeat prescription?
- Does my pet need to go to the vet every time I need a new prescription?
- Will my vet charge a prescription fee?
- My pet’s prescription has multiple repeats. Can I order them all at once?