When you purchase product(s) on PetDirect.co.nz and enrol in our AutoDeliver program, you are signing up for continuous shipments of such products and may select how often you would like your product(s) delivered to you. You may change your periodic delivery schedule at any time (including on a one-time basis), as well as your shipping address, payment method, and products included in the program. Additionally, when you purchase certain products designated as "AutoDeliver & Save" eligible, and enrol in the AutoDeliver program for such products, you will save an additional percentage on our everyday low prices
PetDirect.co.nz reserves the right to change AutoDeliver benefits at any time in its sole discretion, including discount amounts and eligibility used to determine discount amounts; provided, however, PetDirect will not change the price of your next shipment once you have authorised an order as set forth in these Terms. Some of the offer details may change as you receive deliveries over time (for example, price, GST, availability, shipping charges). Subscriptions are good while supplies last.
Notifications; Automatic Order Creation; Order Changes or Cancellation
When you place your initial order for a product and enrol in our AutoDeliver program, you will receive a notice that your AutoDeliver subscription has been created and your first order will be processed. Your first order will be processed immediately, and your selected payment method will be charged at the time the order is placed. Your AutoDeliver subscription will thereafter automatically create a new order according to your chosen delivery schedule, until you cancel.
For subsequent orders of products included in AutoDeliver, up to 72 hours prior to the ship date selected by you, you will receive a pre-shipment email notification reminding you of your upcoming shipment, the period available to make changes to your order and the scheduled ship date. You can edit or cancel your order during the period beginning upon receipt of such email notification and ending up until the time your next order is due to ship. If you do not cancel the order before the day prior to your ship date, your order will be authorised, and a credit card authorisation hold will be placed on the payment method used to create your subscription or updated payment method you may provide. You will see a pending charge during this time as we prepare your order. There is no need to call or update any information online when you see this pending charge.
Credit Card Authorisations and Charges
When you sign up for continuous shipments on AutoDeliver, you will be required to expressly agree to permit us to charge your chosen payment method on a recurring basis, as well as the amount of the charge, which amount shall be set as described below. PetDirect will submit periodic charges (e.g. monthly) to your chosen payment method without further authorisation from you, until you provide prior notice at any time that you wish to cancel or to change your payment method.
Pricing; Payment; Renewal; Cancellation
The amount you are ultimately charged for a product delivered pursuant to our AutoDeliver program will be the price of that item as stated in the pre-shipment email notification. Once your order has shipped, your chosen credit card or other payment method will be billed this amount. You will not be charged until your order ships. The total cost charged to your payment method for each AutoDeliver order will be the price of the item, less the AutoDeliver & Save discount, plus any applicable shipping charges and GST. Any credit balances on your PetDirect.co.nz customer account may be applied toward the balance of your order before charging any remaining balance to your payment method.
The charge for each AutoDeliver item shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your AutoDeliver order with the payment method you used to create your subscription, we will notify you and give you the opportunity to add another payment method in your account and to charge the payment method for your AutoDeliver order.
Your subscription will remain in effect until it is cancelled. You can cancel at any time via AutoDeliver Manager, which can be found in Your Account.
We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the PetDirect.co.nz website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.
We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you. Products are only available for shipping within New Zealand. Your participation in the AutoDeliver program is personal to you, and you may not assign or transfer your Subscription or any of the benefits to any third party without our authorisation. All returns under AutoDeliver are subject to the PetDirect.co.nz Returns Policy. AutoDeliver subscriptions are void where prohibited.