How do I action my AutoDelivery for today, reschedule, delay, edit, skip items, change my address or cancel my AutoDelivery?

Login to Your Account, select My Account and then select AutoDeliveries

The red arrows below indicate your options to change the dispatch date, change your AutoDelivery frequency and/or delivery address.  Also how to action the Skip, Pause, Cancel or Send Today options for your AutoDelivery. You can also see the total number of AutoDeliveries, you currently have.

Updating your AutoDelivery frequency (Deliver every) will not affect the date of your next order - therefore you may wish to also edit the "Next dispatch" date accordingly.  

We also now have the ability to skip an item, within a specific AutoDelivery.  You may want to use this function if you wanted different flavour food to alternate, or in the case of some Flea Treatments, only come every 3 months etc:

Any changes you make to your AutoDelivery will require a you to Update or Confirm before exiting the page.  

Please rest assured that the team are here to help or guide you through this process if required, our support hours are as follows: 

Monday to Friday 8:00 - 6:00pm and weekends 8:00-2:00pm. 

Please contact us any of the ways below 

• Submitting a request here
• Email us at support@petdirect.co.nz 
• Call us on 0800 200 240
• Live Chat

We look forward to helping you any way we can!