Price Match Guarantee Policy

Price Match Guarantee Terms and Conditions

1. If you find an identical product that has a lower price elsewhere, Petdirect will match that price as long as the price match meets the following terms and conditions. 
2. We will match the price of our competitors based on product price and delivery (We match the cost of the total order which includes the price of the product and delivery combined).
3. Our price match guarantee does not extend to the following: Gifts with purchases, or membership discounts.
4. The competitor's product must match Pet Directs product exactly. The competitor's product must be: Authentic, Made by the same manufacturer, Shipped from the same country of origin, New (not close to, or past its used by date), The same size, quantity, colour, brand.
5. The price must be a publicly advertised price.
6. The competitor must operate from NZ and deal in NZ currency.
7. The policy applies to competitor's final price including GST, taxes, fees, delivery and other fees or charges.
8. The competitor's product must be in stock at the time of the price compare.
9. Approved price matches do not automatically apply to future transactions with Pet Direct.
10. Pet Direct reserves the right to refrain from price matching where this would result in a sale below cost price. All price matches are at our sole discretion.
11. Not available to Resellers or Retailers.
12. Pet Direct reserves the right to limit the quantity of products available for price-matching at its discretion.
13. Excludes expired offers, auction listings, trade quotes, wholesale quantities, warehouse stock, shipping promotions, liquidation or clearance stock, end of range and short dated stock, damaged stock, international retailers, insurance claims, advertising errors by other retailers, services and gift with purchase deals.
14. Pet Directs Price Match Guarantee is only valid within 7 days of the lower price advertised and when the final price, inclusive of taxes, fees and charges, is lower than ours.