What do I do if I need to return something?

To return an item please contact our Customer Care Team on 0800 200 240

We are available Monday to Friday 8:00 - 6:00pm and weekends 8:00-2:00pm. 

Please contact us any of the ways below 

• Submitting a request here
• Email us at support@petdirect.co.nz 
• Call us on 0800 200 240
• Live Chat

We look forward to helping you any way we can!