How do I contact customer service?

Have you got a question for us? Great! Our experienced pet-loving team is made up of

nutritionists, experienced pet owners and a vet.

If you have any questions or need any further assistance please don't hesitate to get in touch, we're here to help.

Our support hours are as follows: 

Monday to Friday 8:00 - 6:00pm and weekends 8:00-2:00pm. 

Please contact us any of the ways below 

• Submitting a request here
• Email us at support@petdirect.co.nz 
• Call us on 0800 200 240
• Live Chat

We look forward to helping you any way we can!

Our Address (please note we cannot accept unsolicited returns at this location)
Pet Direct
32E Patiki Road

Avondale 

1026