How do I cancel or change my order after I have submitted it?

We pick, pack and dispatch orders very quickly and therefore stopping an order from shipping can be a real challenge.  Please contact the PetDirect team on 0800 200 240, our support hours are as follows: 

Monday to Friday 8:00 - 5:00pm and weekends 8:00-2:00pm. 

Please contact us any of the ways below 

• Submitting a request here
• Email us at support@petdirect.co.nz 
• Call us on 0800 200 240
• Live Chat

We look forward to helping you any way we can!