Your order will be delivered by one of our two courier partners:
Post Haste
Couriers | Parcel Post | Courier Service - Post Haste
New Zealand Couriers
Couriers, Parcels, Logistics & Air Freight | New Zealand Couriers (nzcouriers.co.nz)
We'll send you emails to update you on the progress of your order, or you can check its progress by logging in to your account https://petdirect.co.nz/orders/
Possible Courier Delays
Please note, due to pressure on the courier network, your delivery may take longer than it has previously.
Auckland: 2-3 working days
North Island: 3-4 working days
South Island: 4-5 working days
Rural: Add 1 to 2 extra working days
Please note that due to the sheer volume of orders across all courier networks your delivery will possibly be delayed. Rest assured the PetDirect team are here to help, our support hours are as follows:
Monday to Friday 8:00 - 6:00pm and weekends 8:00-2:00pm.
Please contact us any of the ways below
- Submitting a request here
- Email us at support@petdirect.co.nz
- Call us on 0800 200 240
- Live Chat
We look forward to helping you any way we can!
Our Address (please note we cannot accept unsolicited returns at this location)
Pet Direct
32E Patiki Road
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