How do I track my order?

We'll send you emails to update you on the progress of your order, or you can check its progress by logging in to your account https://petdirect.co.nz/orders/

Please note that due to the sheer volume of orders across all courier networks your delivery will possibly be delayed.

Possible Courier Delays

Please note, due to pressure on the courier network, your delivery may take longer than it has previously.

Auckland:          2-3 working days

North Island:    3-4 working days

South Island:    4-5 working days

Rural:                Add 1 to 2 extra working days

Rest assured the PetDirect team are here to help, our support hours are as follows: 

Monday to Friday 8:00 - 6:00pm and weekends 8:00-2:00pm. 

Please contact us any of the ways below 

• Submitting a request here
• Email us at support@petdirect.co.nz 
• Call us on 0800 200 240
• Live Chat

We look forward to helping you any way we can!

Our Address (please note we cannot accept unsolicited returns at this location)
Pet Direct
32E Patiki Road

Avondale 

1026