When can I expect my order to be delivered?

We'll send you emails to update you on the progress of your order, or you can check its progress by logging in to your account https://petdirect.co.nz/orders/

Orders placed by 3pm on weekdays will usually ship the same day, and most customers receive their orders within 2 - 3 working days if they're North Island and 3 - 4 working days in the South.  Its extremely busy in the courier network (increased online orders) right now,  this may mean your delivery is delayed, we apologise and appreciate your patience.  

Customer Care are available on 0800 200 240 or email support@petdirect.co.nz Monday to Friday 8:00 - 5:00pm and weekends 8:00-2:00pm.