What do I do if I forget my password?

If you forget your password simply enter your email address here and we will send you an email with a link to follow which will allow you to create a new password.

Alternatively, you can click on the link at the login screen for the same result.

If you get stuck, you can reach out to our Customer Care Team on 0800 200 240 for help.

Monday to Friday 8:00 - 5:00pm and weekends 8:00-2:00pm. 

Please contact us any of the ways below 

• Submitting a request here
• Email us at support@petdirect.co.nz 
• Call us on 0800 200 240
• Live Chat

We look forward to helping you any way we can!