Shipping Costs & Shipping Timelines
We only ship to New Zealand addresses and do not ship overseas. We can send it to a friend/family member here in New Zealand and they can organise to ship it internationally to you.
Free Shipping on Autodelivery!
From 29th February All Autodelivery orders have free shipping
Standard orders over $79 have free shipping excluding evening express, which is an additional $9.95 and only available Monday-Friday and only in the Auckland area.
All of our orders are delivered with no signature required.
Orders that fall below $79 will incur a shipping cost of $5.90.
All orders are shipped via our carrier NZ Post.
The following delivery timeframes are a guide only:
- Next working day for all main centers
- 2 business days for regional New Zealand
- 3 business days for rural delivery
Whilst we do endeavour to print specific delivery instructions on your parcel, we do recommend contacting NZPost directly and adding a comment to your delivery address if you have any special requirements or loose dogs on the property.
Please note that NZPost courier drivers will not enter your dwelling or lift over high fences.
We'll send you emails to update you on the progress of your order, or you can check its progress by logging in to your account https://petdirect.co.nz/orders/
Rest assured the team is here to support you, our contact hours are as follows:
Monday to Friday 8:00 am - 5:30 pm and weekends 8:00 am - 2:00 pm.
For any queries, please do not hesitate to get in touch with us!
- Submit a request here
- Call us on 0800 200 240
- Live Chat