How much is shipping?

All standard orders over $79 ship to you free of charge! This includes delivery to a rural address.
The shipping cost for orders under $79 is $5.90 and will be delivered via our partners at NZ Couriers.

Possible Courier Delays

Please note, due to pressure on the courier network, your delivery may take longer than it has previously.

Auckland:          2-3 working days

North Island:    3-4 working days

South Island:    4-5 working days

Rural:                Add 1 to 2 extra working days

Please note that due to the sheer volume of orders across all courier networks your delivery will possibly be delayed. Rest assured the PetDirect team are here to help, our support hours are as follows: 

Monday to Friday 8:00 - 6:00pm and weekends 8:00-2:00pm. 

Please contact us any of the ways below 

• Submitting a request here
• Email us at support@petdirect.co.nz 
• Call us on 0800 200 240
• Live Chat

We look forward to helping you any way we can!